1. Eligibility for Returns

You may return items for a refund, store credit, or exchange, subject to the following conditions:

• The return request is made within 7 days of receiving the item(s).
• The item is unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (e.g., order confirmation or receipt) is provided.
• The product is not a non-returnable item (see section 4 below).

2. Return Process

To initiate a return, please contact us at [email protected]. Once approved, you will be given instructions on how and where to send your return.

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days via your original method of payment.
• If you opted for store credit or an exchange, we will process it once your return is received and inspected.

4. Non-Returnable Items

The following items are not eligible for return:

• Items clearly marked as final sale
• Products damaged due to misuse or negligence
• Items returned after the 7-day return window

5. Defective or Damaged Items

In accordance with the Consumer Protection Act (CPA), if your item is defective, not as described, or not fit for purpose, you have the right to return it within 6 months of purchase for a repair, replacement, or refund. Please notify us as soon as possible if your item is damaged or faulty.

6. Cooling-Off Period (Online Orders)

As per the Electronic Communications and Transactions Act (ECTA), you may cancel an online purchase within 7 days of receiving the goods without reason, provided the item is unused and returned in original condition. This excludes items made to order or specially customized.

7. Contact Us

For all return-related queries, please contact us at:

📧 [email protected]
📞 018-2931827
🌐 https://buddycool.co.za/contact